Privacy Policy
Last updated: May 19, 2026
Support Squad uses this website to explain our services, receive inquiries, improve our marketing, and understand how visitors interact with our pages. This policy explains what we collect and how we use it.
Information You Give Us
When you contact us, sign up for updates, request support, or become a client, we may collect information such as your name, business name, email address, phone number, message details, and service preferences.
Website Analytics And Behavioral Data
We use first-party analytics and selected third-party tools to understand website performance and visitor behavior. This may include:
- Anonymous visitor and session IDs
- Pages viewed, entry pages, exit pages, timestamps, and session duration
- Clicks, outbound links, phone/email clicks, downloads, scroll depth, and form start/submit metadata
- Browser, device type, screen size, language, timezone, referrer, and UTM campaign data
- Performance data such as load timing and JavaScript errors
- Behavioral segments based on activity, such as service interest, returning visitor, high intent, contact intent, or UX friction
- Best-effort detection of AI crawler visits and visits referred from AI tools such as ChatGPT, Claude, Perplexity, Copilot, or similar services
Our analytics system is designed to help us improve the website, understand marketing effectiveness, and follow up more intelligently with business inquiries.
What We Do Not Collect In Analytics
Our analytics tracker is not designed to collect raw form field contents, passwords, payment card numbers, Social Security numbers, protected health information, or other sensitive personal information. Form analytics track metadata, such as whether a form was started, completed, or abandoned, not the text you typed into the form.
Cookies And Local Storage
We may use cookies, local storage, and similar technologies to remember anonymous visitor/session IDs, understand repeat visits, measure campaigns, and support website functionality.
Third-Party Tools
We may use tools such as Google Tag Manager, Google Analytics, Microsoft Clarity, advertising pixels, and related services. These providers may process data according to their own policies and settings.
How We Use Information
We use information to provide services, respond to inquiries, improve our website, measure marketing, diagnose technical issues, personalize follow-up, detect spam or abuse, and manage client relationships.
Sharing
We do not sell sensitive personal information. We may share information with service providers who help us operate the website, provide analytics, process payments, deliver email, host systems, or support client work. We may also disclose information when required by law or to protect our rights and systems.
Your Choices
You can control cookies and tracking through your browser settings and third-party opt-out tools. You can also contact us to request access, correction, or deletion of information we maintain about you, subject to legal and operational limits.
Contact
Questions about this policy can be sent to hello@supportva.com.